Frequently Asked Questions
DO YOU REQUIRE A DEPOSIT?
We require a $100.00 non-refundable deposit to hold your reservation. Your deposit will then go towards the total of your rental. The remaining balance is due on or before the day of the event.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
$100 non-refundable deposit is due upon booking and is card only. We accept credit/debit cards/Venmo as well as cash for final payment. If paying with cash, please ensure you have exact amount as delivery crew will NOT have change. Payment in full is due at time of delivery.
DO YOU HAVE A CANCELLATION POLICY?
Plans change, that's life! Please let us know as soon as possible if you have a change in plans. Reservations that are cancelled within one week of the event for any reason other than weather will be subject to a one-time courtesy rescheduling of your non-refundable deposit.
If you cancel less than a week in advance, your deposit will be forfeited and the rental will be charged in full.
WHAT IS YOUR WEATHER POLICY?
All bounce houses need to be shut off & deflated when winds reach 15 mph. No exceptions! If wind is forecasted for the day we reserve the right to cancel for the safety of our clients. If rain is forecasted for your event, you have until 7:00 AM the morning of event to let us know if you have a change in plans or want to reschedule. Your deposit will be held and you will be able to reschedule for any available date within the calendar year.
DOES PRICE INCLUDE DELIVERY AND SET UP?
We provide complimentary delivery and setup + pickup services for your event. Delivery will occur between 7:00AM and 3:00 PM depending on event time. If you need a specific delivery time, please let us know at time of booking so we can do our best to accommodate your needs. We pickup the same day after your event ends. This allows for adequate time to clean and prepare the rental for the next day. Pickups requested after 8:00 PM will incur an additional $50.00 charge and are subject to prior approval. *Free delivery within 30 miles of 55066 with a delivery fee of $1 per mile following (ex. 35 miles away = $10 delivery charge). *If you have questions about delivery charges for your area you want answered before paying non-refundable $100, please email us.
HOW ARE BOUNCE HOUSES CLEANED?
We pride ourselves in being able to offer a clean and enjoyable experience to our customers. We thoroughly wash, sanitize and dry every inflatable after use. To prioritize cleanliness, our rentals are only used once per day.
ANYTHING ELSE I SHOULD KNOW?
No shoes, food, drinks, face paint, confetti, reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.
Adult supervision is always required.